About Donorbox Donorbox is a leading fundraising platform and donor management system for nonprofit organizations. Our mission is to accelerate positive impact worldwide by helping nonprofits become highly effective at raising funds and managing their supporter base. Since 2014, we have powered more than 100,000 global organizations to close to $3B in donations. Our fast-growing company is profitable and bootstrapped with a healthy run rate. We have a fully distributed and diverse 150-person team based in 16+ states and 23+ countries. Donorbox is rated the #1 software for fundraising, donor management, and nonprofit payment on G2 based on hundreds of verified customer reviews. We're proud of what we do, and our product reflects it! The Role We’re looking for someone passionate about stellar customer support to join our Customer Success and Intelligence (CSI) team!
Our product is web-based and technical in nature, so our ideal candidate must be skilled enough to tackle complex queries about Donorbox and help customers solve any technical issues. The Customer Support Specialist will play a key role in maintaining our excellent company reputation for supporting and responding to customer needs. Responsibilities - Respond to e-mail support tickets promptly, providing support and information as required - Investigate issues and assist the Support Development team in identifying bugs - Handle complex technical issues and maintain an accurate understanding of those issues - Assist in updating our knowledge base in Zendesk as needed - Provide product usage guidance and best practices to customers - Monitor customer feedback and suggest improvements to enhance the customer experience Qualifications & Experience - Experience with support ticketing software (Zendesk preferred) - Excellent analytical and problem-solving skills - Ability to explain complex ideas in a concise and simple way - Excellent written and verbal English communication skills - SaaS experience Details - Fully remote based in Latin America (El Salvador, Mexico, Brazil, and Colombia) - Salary: $923. 09 bi-weekly - This is a temporary role with possibility to convert into full-time. The Application Process We have 6 stages: - Apply here and fill out our questions to tell us about you! - Assignment - Prescreen Call with the Talent Team - Interview with Hiring Manager - Panel/Final Interview - Background & Reference Checks If this sounds like the right role for you, please apply today and let us know why. We look forward to hearing from you!
...Position Summary The Supply Chain Manager is responsible for managing the company's purchasing, inventory, suppliers, logistics, and distribution activities. This position ensures that products and materials are available when needed, costs are managed effectively,...
...DAY SHIFTS OVERTIME FOR HOURS WORKED OVER 40 IN ONE WEEKROLEAs a Driver, you will load, unload and transport products/cylinders in a... ...equipmentOther duties as assignedQUALIFICATIONSClass B CDLHazmat and Tanker endorsements (or ability to obtain)High school diploma (or...
...seeking an experienced, creative, and highly talented Structural Engineer for employment. The candidate will function in the capacity... ...selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search...
...just getting started in Metro Detroit. This is your chance to make a significant impact in a dynamic, growth-oriented market as a Mortgage Loan Officer in our Troy, MI office!What You'll DoForge Lasting Relationships: Be the face of Mercantile Bank in your community by...
...Job summary: Frame Builders work either individually or as a team to assemble the wooden frames for sofas, loveseats, and chairs. This job requires manual dexterity, fine motor skills, and attention to detail to meet high quality standards. Summary of essential job...