Job Description
Job Summary (List Format) EHR Helpdesk Analyst
- Provide advanced technical support for the Epic electronic health record (EHR) system and related clinical applications for 13 state-operated behavioral healthcare facilities.
- Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.
- Troubleshoot complex application, account, and workflow issues for Epic and other clinical systems.
- Support end users with Epic application workflows, access, printing, and integration issues.
- Deliver remote desktop support for computers, printers, mobile devices, and peripherals.
- Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.
- Monitor ServiceNow (or similar ticketing system) queues and resolve incidents according to service level agreements (SLAs).
- Participate in Epic user account provisioning, role changes, template assignments, and security access requests.
- Provide support during go-live events, system upgrades, and Technical Dress Rehearsals (TDRs).
- Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.
- Maintain documentation, knowledge base articles, and standard operating procedures.
- Deliver informal user training and guidance on Epic use and troubleshooting.
- Support change management initiatives and scheduled downtime communications.
- Ensure compliance with HIPAA, security, and IT governance policies.
- Escalate critical issues and downtime events per established protocols.
Job Tags
Afternoon shift
Similar Jobs
Care New England
...condition. Adheres to Butler Hospital Service Standards.Union, Part time 8/16 hours 11p -7a every other weekend and holidayI.... ...Hospital for Psychiatry and Behavioral Health at The Warren Alpert Medical School of Brown University, Butler is recognized worldwide as a...
NOW CFO
...-growth companies through real step-changes in growth and unit economics. As a NOW CFO employee, you'll be dedicated to one of our clients... ...including a VP of Finance, VP of FP&A, Head of Finance, or CFO-level role (interim CFO counts) at a venture-backed company ~...
Embraer
...POSITION SUMMARY Non-destructive testing (NDT) technicians/specialists perform non-destructive tests on aircraft structures and components for flaws that could affect the aircraft or component with regard to airworthiness. The testing processes do not damage the structure...
Taco Bell
...in 1962 in Downey, California. Since then, weve grown to be a culture-centric, lifestyle brand that provides craveable, affordable Mexican-inspired food with bold flavors. Not only do we provide breakthrough value, we offer quality ingredients and are the first QSR...
Johns Hopkins Medicine
...equipment, software and protocols. This environment is ideal for technologists interested in staying on the cutting-edge of imaging software... ...Johns Hopkins Imaging at Columbia is currently searching for a MRI Technologist to join our elite Radiology team. As a MRI tech...