Job Description
Medical Practice Manager Membership-Model Primary Care Practice Company: Bethesda Medical Associates
Location: Bethesda, MD (On-site)
Job Type: Full-time
Compensation: $75,000–$100,000 per year, DOE
About the Role
Bethesda Medical Associates is seeking an experienced Medical Practice Manager to lead the daily operations of our exceptional, membership-model primary care practice. In this role, you will provide the leadership our staff and physicians need to deliver the highest quality patient experience — leading our non-physician team with an exemplary work ethic and close attention to detail, and working closely with our physicians on a routine basis. This is an in-person position.
What You'll Do
- Establish and maintain efficient workflows and day-to-day operations.
- Manage incoming calls and patient flow to ensure an efficient, customer-friendly experience.
- Maintain meticulous attention to detail in every customer interaction, minimizing errors and ensuring a consistently positive experience.
- Foster a collaborative, positive work culture and a strong sense of accountability across the office.
- Address and resolve patient inquiries and complaints promptly and professionally.
- Serve as the primary point of contact for escalated patient issues, ensuring resolution to the patient’s satisfaction.
- Develop guidelines for prioritizing work activities, evaluate effectiveness, and adjust as needed; ensure appropriate staffing levels and monitor attendance.
- Support physician scheduling and coverage.
- Lead recruiting, hiring, onboarding, development, and evaluation of support staff.
- Oversee and approve office supply inventory; ensure mail is processed and the office is opened/closed per procedure.
- Uphold established policies, procedures, quality improvement, safety, environmental and infection control standards, and regulatory requirements.
- Oversee revenue cycle management to optimize billing and collections, reporting results in a timely manner.
- With support from accounting, build budgets and manage accounts payable, payroll, insurance policies, and other financial matters in coordination with outsourced accountants.
- Partner with physician leadership on innovative practice growth and quality initiatives that improve patient outcomes and satisfaction.
- Continuously identify opportunities to improve office operations and customer service delivery.
- Use software, spreadsheets, ADP, and Microsoft Office; experience with Athena Electronic Health Record is a plus.
What We're Looking For
- 2+ years of management experience in a medical setting
- Knowledge of HIPAA regulations and medical terminology
- Budgeting experience within a healthcare environment
- Strong leadership skills with a background supervising medical office staff
- Familiarity with EMR/EHR systems in a medical office setting
- Strong customer service skills and knowledge of metrics to assess performance
- Coordination and scheduling experience
- Ability to collaborate effectively in a medical setting
Compensation & Benefits
- Salary: $75,000–$100,000 per year, DOE
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Vision insurance
Bethesda Medical Associates is an equal opportunity employer.
Job Tags
Full time, Work at office