### **About Us**
Optic Vending is the fastest growing, U.S.-based, e-commerce vending machine company specializing in modern and custom vending machines and automated retail solutions. We work with customers across the United States, providing innovative equipment, customization options, and ongoing support.
Are you tired of cold calling? Do you feel like just a number? Are you looking for something different? Do you enjoy seeing entrepreneurs and small business owners realize their dreams and being a part in making that a reality for them? If so, you have opened the right job posting, you are exactly where you should be.
We're looking for a reliable, detail-oriented, and professional **Part-Time Customer Support Specialist** to join our team and assist with daily customer communications, sales inquiries, and administrative support.
This is an excellent opportunity for someone who enjoys helping customers, communicates exceptionally well in English, and is comfortable working independently in a remote environment.
### **Key Responsibilities**
* **Customer Support:** Respond to customer inquiries through email and website live chat, providing helpful, accurate, and professional assistance.
* **Sales Inquiries & Follow-Ups:** Communicate with prospective customers, answer general product questions, and follow up with individuals who have expressed interest in our products.
* **Abandoned Checkout Follow-Ups:** Reach out to potential customers who have not completed their purchases, offering assistance and answering questions.
* **Order Communication:** Assist with routine order updates, customer requests, and general pre and post-purchase communication.
* **Social Media Management:** Monitor and respond to customer questions, comments, and direct messages across our social media platforms.
* **Project Coordination:** Communicate with our graphic design team regarding customer customization requests, feedback, revisions, and approvals.
* **Administrative Tasks:** Maintain organized customer correspondence, track outstanding inquiries, and ensure timely follow-ups.
* **Team Communication:** Work closely with management, escalate customer questions when necessary, and provide regular updates on completed and pending tasks.
### **Qualifications & Requirements**
* Excellent written English communication skills (**required**).
* Previous customer service, e-commerce, or virtual assistant experience preferred **(required).**
* Strong attention to detail and organizational skills.
* Ability to write professional, friendly, and well-structured customer emails.
* Comfortable learning new software platforms and online business tools.
* Experience with Shopify or similar e-commerce platforms is highly preferred.
* Experience with Zoho Workplace/Email is highly preferred.
* Familiarity with social media platforms and customer messaging.
* Ability to manage multiple conversations and follow-ups efficiently.
* Reliable internet connection and a suitable remote working environment.
* Self-motivated, dependable, and able to follow established procedures.
### **What We're Looking For**
We're looking for someone who takes ownership of their responsibilities and understands the importance of providing an excellent customer experience. The ideal candidate is proactive, organized, resourceful, and comfortable asking questions when clarification is needed.
**Strong written communication is especially important for this position**, as the majority of our customer interactions take place through email and online messaging.
We will provide training materials, communication examples, and ongoing guidance to help the selected candidate become familiar with our products, processes, and customer service expectations. You will have hands on shadow training your first two weeks (paid) to understand our processes, tone and communications.
### **Schedule & Availability**
* Approximately 4–5 hours per day.
* Flexible remote working arrangement.
* Availability during U.S. business hours is highly preferred.
* Opportunity for additional hours and responsibilities as the business grows.
### **How to Apply**
Please submit your application with the following information:
1. A brief introduction about yourself and your relevant experience.
2. Your experience with customer support, Shopify, e-commerce, or virtual assistant work.
3. Your written English proficiency level.
4. Your current location, time zone, and daily availability.
We're looking forward to connecting with motivated candidates who are interested in growing with our company!
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