As a Senior Support Specialist at Rylo, you will be the first point of contact for users, providing hands-on technical support while ensuring an exceptional and accessible experience for the Deaf and hard-of-hearing community. With a focus on unreasonable hospitality, you’ll troubleshoot user issues, communicate with empathy, prioritize user needs, and go above and beyond to deliver a seamless, positive experience.
On a day-to-day, you will:
Bonus but not a must:
Benefits:
Work on a fulfilling, life-changing product (literally)
️ Join as a key player at an early stage and receive generous options
Unlimited time off and sick days
♂️ Annual company get-together
Medical, Dental, and Vision plans with FSA, HSA, and Telehealth benefits
401(k) plan with company match
About us:
Rylo is the communication engine for people who are Deaf or hard of hearing. Communication belongs to everyone, and we strongly believe that no moment should go missing.
We work alongside the community. We know the barriers, and we're here to tear them down. Our tools are built for individuals and the businesses that serve them.
Rylo is backed by investors who believe in the work we do: General Catalyst , Canaan , Comcast , Vertex , Precursor , Contour , Cardumen , Techstars , and more.
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