Job Description

This position is on – site in our Royal Caribbean Headquarters 1050

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group . We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Royal Caribbean International, Private Destinations team has an exciting career opportunity for a full-time Sr Lead, Facilities & Technical Operations, Private Destinations role to the Director, Private Destinations Technical.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

Position Summary

The Sr Lead, Facilities & Technical Operations, Private Destinations role works closely with the Director of Technical & Asset Management to support the safe, compliant, and efficient operation of the Private Destinations. The role oversees daily facilities activity, directs onsite teams and contractors, and manages maintenance work orders and purchasing through AMOS. It also supports smaller projects and system upgrades as needed. This role requires a strong background in facilities or site operations management, along with exceptional leadership and problem-solving skills.

All duties and responsibilities are performed following Royal Caribbean International's Brand Standards, the Royal Way philosophy, Company policies, and SOPs, Public Health, Safety, Security, and Environmental Guidelines.

This Job Description in no way states or implies that these are the only duties performed by the Team Member occupying this position. All Team Members may be required to perform any other job-related duties assigned by their Supervisor or Management. The nature of this job requires daily interactions with internal and external stakeholders.

Essential Duties and Responsibilities

Site operations and support

• Support the day-to-day operation of the site, including buildings, grounds, utilities, plant, equipment, and guest-facing amenities.
• Conduct regular site walks and inspections, identifying defects, safety risks, and improvement opportunities, and ensuring corrective actions are completed.
• Serve as a first point of contact for site maintenance and technical issues, escalating urgent items promptly.
• Support planned preventative maintenance (PPM) programs and statutory and regulatory compliance checks.
• Monitor asset condition and support lifecycle planning, repair-versus-replace recommendations, and long-term capital needs.

Team and contractor management

• Provide leadership and direction to onsite maintenance and technical teams, including scheduling, task allocation, and performance follow-up.
• Coordinate with onsite stakeholders, such as operations, hospitality, and safety teams, to plan work around guest activity and minimize disruption.
• Manage contractors and vendors to ensure work is completed to specification, on schedule, and safely.
• Enforce permits to work, risk assessments, method statements, and site induction requirements.
• Ensure compliance of contractors using company accommodations, and monitor arrival and departure requests of contractors onsite.
• Support onboarding, training, and development of onsite team members.

AMOS, procurement, and inventory

• Raise, assign, track, prioritize, and close work orders in AMOS, keeping asset records and maintenance history accurate.
• Raise and manage purchase orders, obtain quotes, and coordinate delivery, receipt, and invoice matching.
• Oversee spare parts, consumables, and chemical stock levels, including logistics for remote locations.
• Produce regular reports on work order status, backlog, and maintenance performance.

Water systems and amenities

• Oversee the safe operation and maintenance of pool plant and water systems, working with specialist contractors as needed.
• Ensure water quality testing, chemical dosing, and records are completed and remain within compliant ranges.
• Support the Legionella and water safety management plan, including risk assessments, monitoring, flushing, and documentation.
• Coordinate repair, upgrade, and replacement programs for filtration, circulation, dosing, safety, and water feature systems.

Projects and upgrades

• Support small to mid-size repair, renovation, and upgrade projects, coordinating scope, schedules, and contractors.
• Coordinate with project managers on larger construction work to ensure site readiness, access, and handover into operations.
• Maintain project documentation, including contracts, change orders, and records, and prepare weekly status reports.
• Collaborate with the Director of Island Projects and Innovation on various scopes and tasks.

Communication and compliance

• Maintain communication with stakeholders, providing regular updates and addressing concerns or requests.
• Investigate incidents and near misses, and help close out corrective actions.
• Maintain compliance records, certificates, and service logs, ensuring they are current and audit-ready.

Financial Responsibilities

• Support development and management of site maintenance and operating budgets.
• Track spend against budget through AMOS and PO data, and report variances to stakeholders regularly.
• Provide cost breakdowns for repairs, contractor services, materials, and labor.
• Recommend budget adjustments as needed to meet operational priorities within financial constraints.

Qualifications

• Bachelor's degree in facilities management, engineering, construction management, or a related field, or equivalent experience, is required.
• At least 5 years of experience in facilities management, building services, or site operations, including supervising teams and managing contractors.
• Experience with a CMMS (AMOS preferred) and with purchase order and procurement processes.
• Experience supporting maintenance and operations in a hospitality, resort, marine, or remote or international setting is preferred.
• Working knowledge of building systems, safety regulations, and compliance requirements, including water safety. Pool Plant Operator or similar certification is preferred, or willingness to obtain it.
• Excellent leadership, organizational, and decision-making skills.
• Ability to work effectively in a fast-paced environment, managing multiple priorities and deadlines.
• Strong written and verbal communication skills, with the ability to interface with contractors, stakeholders, and onsite teams.
• Proficiency in MS Office; familiarity with project tools (e.g., Procore, MS Project) is a plus.
• Willingness to travel up to 75% of the time, with extended stays in the Bahamas as required.

Working Conditions

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodation.  While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information.

The employee may move about the office complex, may travel to other office locations, and may lift, push, pull or move 10 - 15 pounds. Visual requirements include distant, close and color vision, and ability to adjust focus.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group.  

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

We are committed to providing equal employment opportunities and to providing reasonable accommodation to support candidates with disabilities during our hiring process. If you need a reasonable accommodation, please reach out to us at  hraccess@rccl.com . This email is for disability-related accommodation requests only.

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