Job Description

• Create a warm, personalized guest experience from arrival through farewell.

• Guide guests confidently through the food, wine, cocktail, and non-alcoholic menus, providing accurate information and thoughtful recommendations.

• Take and enter orders accurately, communicate allergies and special requests, and coordinate timing with the kitchen and bar.

• Maintain attentive, polished table service, including beverage service, course delivery, clearing, resetting, and check presentation.

• Monitor the assigned section continuously, anticipate guest needs, and address delays or concerns promptly and professionally.

• Prepare the dining room and service stations by completing all assigned opening duties, stocking supplies, and confirming that tables meet standards.

• Complete assigned closing duties, checkout procedures, cleaning, restocking, and section inspections.

• Maintain strong knowledge of the menu, ingredients, preparation methods, allergens, wine, spirits, cocktails, and service standards.

• Work collaboratively with hosts, bartenders, barbacks, support staff, kitchen staff, and managers to ensure smooth service.

• Maintain standards for appearance, communication, cleanliness, professionalism, discretion, and attention to detail.

• Attend Line Up, tastings, training sessions, and family meal prepared, punctual, and ready to contribute.

• Take ownership of mistakes and guest concerns, involving management when necessary and helping find a thoughtful resolution.

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