Helpdesk Techinican
Job Category : Customer Service Requisition Number : HELPD001284 Posting Details Posted: September 29, 2025Full-Time
Locations Showing 1 locationRemote United States
Job DetailsDescription
JOB TITLE: Helpdesk Technician DEPARTMENT: i3 POS West Coast Helpdesk REPORTS TO: Helpdesk Manager JOB LOCATION: Remote TRAVEL: 0% SUMMARY OF POSITION: i3 POS is the West Coast leader in Point-of-Sale (POS) Systems & Services for the restaurant and hospitality industries, and the nation's largest Aloha POS reseller & integrator with more than 5,000 system installations. i3 POS has an immediate opening for a full-time, intermediate level Help Desk Technician to provide phone support for nationwide Aloha POS customers. ESSENTIAL DUTIES & RESPONSIBILITIES: Duties will include providing support for software and hardware problems, detailed call logging of events, call escalation if necessary, ensuring resolution and good customer satisfaction. The Help Desk Technician will also support the installation department with programming of data, live support, and customer training. As the leading provider of Aloha POS solutions for independent and multi-unit operators from coast-to-coast, we operate a nationwide 24x7x365 Call Center. Schedules will vary. MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):Salary for this position is competitive and commensurate with experience, starting at $20.00 per hour.
Qualifications
Education
Required
High School or better....or equivalent demonstrated experience in business, technology, engineering, finance, research, or a related field. Early Career Level: Minimum of 1 year of experience in the defined contribution, recordkeeping, plan administration, information technology, or a closely...
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